Returns & Refunds

Thanks for shopping at Aquatic Aviation LLC

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Sale items

Sale items are non-refundable.

Refunds

With the exception of lessons, training, and gift certificates, all items are subject to a 20% restocking fee, this will be deducted from your refund.

Credit Card Refunds

To give you the lowest possible prices on our products and to make it more convenient for you as one of our customers, once you have placed an order with us via credit card we are charged a processing fee from our processors for allowing you to use your credit card. This fee is charged to us when we take payment and again if we refund you. Due to this fee and our high ticket products, we have to charge our own processing and handling fee for refunds. Please make sure you are 100% sure you want to purchase via credit card before making a purchase on our website or over the phone.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you have purchased a Gift Certificate, Rental Ride or Instruction from our online calendar you will have up to 48 hours prior to the date scheduled for your flight to cancel for a full refund. If you fail to cancel a flight experience you after 48 hours prior to your flight experience you will not be eligible for a refund. If your flight experience is canceled due to weather permitting activities you will be eligible for a full refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Aquatic Aviation, L.L.C. is not responsible for lost, stolen, or damaged packages.

How To Return Your Item

To return an item to us, please mail it to the following address:

2924 Emerson St Suite #206
San Diego, Ca 92106

You can also contact us if you have any questions.

Contact Us

If you have any questions on how to return your item to us, contact us .